SMS, email, phone calls, Facebook, Instagram, Google Messages, and webchat — all in one chronological thread per contact. Your whole team sees the full history. Nobody asks "did anyone follow up?"
Texts on one phone. Emails in Outlook. Facebook messages in another tab. Google Business messages in yet another. When a customer reaches out, your team doesn't know who said what, when, or where.
With Click IT CRM, every channel flows into a single timeline per contact. Any team member can see exactly what was said. New hires get full context instantly. Nothing falls through the cracks.
No matter where the conversation started — text, email, Facebook, or a phone call — it all shows up in one place, organized by contact.
Every team member sees the complete history. No forwarding emails. No "what did they say?" — just context, instantly.
Respond from your desk or your phone. The mobile app keeps you connected with leads and customers from anywhere.
Let the AI draft responses, handle common questions, or route conversations to the right team member automatically.
Send photos, PDFs, invoices, and links right inside the conversation thread. No switching to email for attachments.
Get alerted when leads go cold, conversations need attention, or VIP contacts reach out. Never miss a warm lead again.