Online reviews
Improve your ratings, build your reputation and get found online with automated review requests and one place to respond.
Ask every happy customer, every time.
Reviews come from asking at the right moment. ClickIT CRM sends a short text to recent customers with a direct link to leave a Google review, so it takes them one tap.
You can send requests one at a time from a conversation, or let a workflow send them automatically a couple of hours after a job is marked complete.
- Review requests by text with a direct Google link
- Automatic requests after a completed job
- Reminders for customers who haven't left one yet
Answer every review from one place.
New reviews show up in one dashboard. Reply to praise, respond to a complaint before it grows, and see your rating trend over time.
Because reviews sit on the customer record, you know who you are talking to and what work you did for them before you reply.
- One dashboard for every review
- Reply without switching apps
- A stronger local reputation over time
How a review request works
Finish the job
Mark the job complete, or let a booking or payment trigger the next step.
The text goes out
The customer gets a friendly text from your business number with a one-tap review link.
You reply
The review appears in your dashboard, and you answer it from there.
Get more five-star reviews.
Book a demo and we'll show you review requests running on your own customer list.