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Porting your Non-Twilio Telephone Number to a Location (Partial - SMS Only)

NOTE: If you need a phone number ported for use with Click IT Phones, please fill out the forms specified here instead:

The porting information below concerns Click IT CRM ONLY.

What is Hosted SMS?

Hosted SMS allows you to send and receive messages on voice-enabled numbers you already own with another carrier. It does not affect the number's voice capabilities. We only register the number for SMS to route in and out of the platform.

What numbers can I host on Twilio for SMS?

Hosted SMS supports U.S. and Canada in Beta. Mobile numbers are not supported. VoIP numbers from some providers will be supported in the future. Numbers already owned by a Twilio account for voice services cannot be hosted on another Twilio account for SMS services.

How can I host my number for LC phone locations?

We will need the end-user to complete ownership verification and LoA (Letter of Authorization) signature once the following information has been submitted.

Administrators, copy and share the following information with backend services via the 24/7 Live Chat Support.

1. Location ID:

Found in the URL (

_____e.g. RNTEDRA9ap9xSh2MyTYS_________

2. Phone number(s):


Porting your Non-Twilio Telephone Number to a Location (Full)

Modified on: Fri, 26 Apr 2024 at 11:38 AM

Update: please prepare the following information below and fill out the form: Porting Form

After reviewing the video, please prepare the following information below and fill out the Porting Form.

  1. Location ID:

_____e.g. RNTEDRA9ap9xSh2MyTYS_________

2. Customer Name (the name should appear exactly as it does on the telephone bill)

First Name: ____________________

Last Name: ____________________

Business Name (if the service is in your company’s name): __________________

3. Service Address on file with your current carrier (Please note, this must be a physical location and can not be a PO Box):

Address: _____________________

City: ____________________

State/Province: _______________

Zip/Postal Code: ________________

4. List all the Telephone Number(s) that you authorize to change from your current phone service provider to Twilio Inc.

Number type
Phone number(s):

Wireless Account number:

Pin / Last 4 of SSN:

Service Provider

Wireless Numbers

e.g. +17787787878

e.g. 12345678

e.g. 1234

e.g. Verizon
Landline & Toll-Free Phone Numbers
e.g. +18881234568

5. Complete the letter of Authorization

6. A scanned (or electronic) copy of the most recent phone billing statement:

  • Must be PDF files and cannot exceed 4MB.

More information:

We will then be able to submit this information for you in the sub-account:

Porting your Canadian telephone number (non-Twilio number) to a location

Depending on the losing carrier, this process typically takes between 4 - 6 weeks. While you’re waiting, be sure to check the phone numbers’ capabilities that will be available to you after porting.

We charge a one-time porting fee of $7.00 USD per number.

If you have questions, please contact support to get the Account SID for you.

Location ID:

_____e.g. RNTEDRA9ap9xSh2MyTYS_________

Once we provided you with the Account SID, please prepare the following information below and fill out the form: Porting Form

  • The number(s) to be ported in E164 format; for example: [+][1][xxx][xxx][xxxx]
  • The attached Twilio Canadian Letter Of Authorization within the last 15 days
  • Your most recent billing document
  • Your Customer Account Number (the one in your current carrier’s records).


1. My Twilio number took forever to port over; what's going on?

Sometimes, those Twilio numbers might already be with another Twilio project. So, we need to move the Twilio number once the client provides the losing Account SID.

Please refer to this article to Move Twilio Numbers From One Twilio Account To Another.

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